Terms

DubaiCarRent.com (collectively “DubaiCarRent”, “we”, “us”, “our”) is based in the UAE and owns and operates the Internet website at www.dubaicarrent.com (the “Website”) and an Application. (The “App”) (The Website and the App are collectively referred to as the “Platform”).

By accessing and using the Platform, you are expressly consenting to terms and conditions outlined on this page that are effective as of the date and time you use or access the Platform (the “Terms”). Please read the Terms carefully before accessing or using the information and services available through this Platform.

These Terms will constitute a legal agreement between “you” (the User of this Platform) and DubaiCarRent Platform (DubaiCarRent.com). If you do not agree to, or cannot comply with, the Terms kindly refrain from using this Platform.

These Terms may be modified from time to time without notice to you and you should therefore regularly review these Terms for any such modifications. If you do not agree to any change to the Terms then you must immediately stop using the Website.

Certain areas of the Platform may be subject to additional terms of use. By using such areas, or any part of, you agree to be bound by the additional terms of use applicable to such areas. Please refer to our Privacy Policy for information about how we use your data. “Agent / Service Provider / Third Party / Merchant /Supplier / Dealer” means an independent Service Provider of Products / services through which the service will be provided.

DubaiCarRent Platform provides chauffeur service arrangement, yacht rental services through third Party Suppliers. DubaiCarRent Platform works as an intermediate, and not in the provision of the travel, rental service itself and therefore, we shall not be liable for deficiencies in the services provided by any of the these Service Providers to the Users.

It is the User’s responsibility to ensure that all information that they, or someone else on their behalf, have provided to DubaiCarRent Platform is complete and accurate. The User acknowledges and agrees that any information or documents submitted to the Platform will be treated on an 'as-is' basis, and the Platform shall not be held liable for any errors, omissions, or falsifications in such information or documents.

During the booking you (the User) shall pay a booking amount as mentioned for the services. DubaiCarRent will provide the User with invoice for the bookings done by email as provided by the User.

DubaiCarRent reserves the right to at any time make changes to the Platform in a way that is appropriate to the User, so as to further develop and improve their quality. In addition, DubaiCarRent reserves the right to, with good cause, temporarily or permanently discontinue its services on the Platform, even without User being informed directly of this.

The User can pay for their ride by credit card or any method of payment introduced by the DubaiCarRent Platform from time to time. Any transaction fees when making payments by credit card (e.g. due to different currencies) will be borne by the User. The displayed price and currency selected by you, will be the same price and currency charged to the Card and sent to you in the invoice by email. DubaiCarRent Platform is not liable for any fluctuations in currency exchange rates, and the User will bear any associated costs. 

Cancellation and Refund Policy

Deposit Refund Conditions:

The User agrees and acknowledges to the below refund policies of DubaiCarRent Platform;

Cancellations 15 Days or More Before Departure: Subject to a cancellation fee of 10% of the deposit.

Cancellations 14 to 7 Days Before Departure: The deposit is subject to a 20% forfeiture.

Cancellations 6 to 5 Days Before Departure: The deposit is subject to a 50% forfeiture.

Cancellations 4 to 3 Days Before Departure: The deposit is subject to a 70% forfeiture.

Cancellations Less Than 72 Hours Before Departure: No refund will be provided; the full deposit will be forfeited.

No Show: In the event of a no-show, the full deposit will be forfeited, and no refunds will be issued.

Refund Policy

Refunds, if applicable, will be processed within 14 business days from the date of cancellation.

The refund amount will be credited back to the original payment method used at the time of booking.

Use license and restrictions

Permission is granted to temporarily download copies of the materials (information or software) on DubaiCarRent.com Platform for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

i. Modify or copy the materials;

ii. Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

iii. Attempt to decompile or reverse engineer any software contained on web site;

iv. Remove any copyright or other proprietary notations from the materials; or

v. Transfer the materials to another person or “mirror” the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by DubaiCarRent.com/Platform at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Your Responsibilities, Redemption & Refunds

We provide an online Platform (which refers to this website, mobile app, etc.) where we promote third-party/merchant businesses on our Platform. In order to make a purchase you need to register on the Platform using a valid email address and password. We are never a buyer and usually not the Service Provider; we provide a venue/platform for Service Providers and you to negotiate and complete transactions. This means that in addition to this Agreement, you will have other contractual relationships with different legal entities when you interact with the Site. DubaiCarRent makes no warranty about the standard or quality of any product and/or service. We base our promotional material on information provided by the Agent / Seller / Third Party / Supplier / Merchant and affiliates. DubaiCarRent will collect money from customers on behalf of the Agent / Service Provider / Third Party / Merchant, and then send confirmation emails for goods and services to be provided by these Agent / Service Provider / Third Party / Merchant. The payment for it will be collected via online credit card payment. Once the payment is made, the confirmation notice will be sent to the user via email within 24 (twenty four) hours of receipt of payment. In case where you wish to cancel a booking, it is mandatory for you to notify us at least before 24 (twenty four) hours of the scheduled time. A nominal amount shall be deducted towards cancellation fees and the balance shall be refunded to the original mode of payment within 10 (ten) to 45 (forty five) days depending on the issuing bank of the credit card. If you fail to notify us within the prescribed time limit, we shall be entitled to deduct the entire amount and no refund shall be made.

For most of the listed ads, we are also not a car rental / sales agency / limousine company and we provide a service whereby agents may market and you may view car details ('Details') together with other content hosted and developed by us. The agents are responsible for preparing the details and field enquiries directly from you. Details are hosted by us in good faith but are produced directly by agents and have not been verified by us. You are responsible for making your own enquiries/purchases and we provide no guarantee and accept no responsibility for the accuracy or completeness of any information contained within the details.

You are responsible for checking, confirming and satisfying yourself as the final customer

You are responsible for instructing a surveyor and obtaining legal advice before you do any transaction on our site

You are responsible for ensuring that you act in good faith towards any other accuracy of any details committing to any businesses.

You are responsible for checking the car model which is mentioned in the car advertisement itself.

Limitations

In no event shall DubaiCarRent Portal or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on DubaiCarRent Internet Website and Mobile application, even if DubaiCarRent or a DubaiCarRent’s authorized representative has been notified orally or in writing of the possibility of such damage.

Revisions and errata

The materials appearing on DubaiCarRent Platform could include technical, typographical, or photographic errors. DubaiCarRent Platform does not warrant that any of the materials on its Platform are accurate, complete, or current. DubaiCarRent Platform may make changes to the materials contained on its web site at any time without notice.

Additional Payment Terms

“United Arab Emirates is our country of domicile” and stipulate that the governing law is the local law.

This Platform is secured with a SSL as well as secure payment gateway. Transactions on the Platform are protected.

Visa and Master Card using AED currency will be accepted for payment. All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective merchant service provider’s user agreement and privacy policy before entering any transaction. Interpretation. These Terms supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms and Conditions. A waiver or modification of these Terms and Conditions will only be effective if made in writing signed by an authorized officer of DubaiCarRent. All refunds will be made onto the original mode of payment.

Interpretation: These Terms supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms and Conditions. A waiver or modification of these Terms and Conditions will only be effective if made in writing signed by an authorized officer of DubaiCarRent. All refunds will be made onto the original mode of payment.

We will not trade with or provide any services to individuals and companies owned or controlled by, or acting for on behalf of OFAC and sanctioned countries and individuals and groups, and entities, such as terrorist and narcotic traffickers designated under the OFAC program that are not country specific.

Customer using the Platform who are Minor /under the age of 18 shall not register as a User of the Platform and shall not transact on or use the Platform.

Cardholder must retain a copy of transaction records.

User is responsible for maintaining the confidentiality of his account.

In Case of Refunds, it will be made onto the original mode of payment and will be processed within 10 (ten) to 45 (forty five) days depends on the issuing bank of the credit card. 

Availability of Platform

We strive to ensure that our Platform and the Services are available to you at all times but cannot guarantee that either the Platform or the Services will operate continuously, without interruptions or be fault-free. On occasion, necessary maintenance or upgrade work requires us to make the Platform and the Services unavailable without notice, but we aim to keep downtime to a minimum. We accept no liability for any interruption and/or loss of service. We reserve the absolute right to alter, suspend or discontinue any part of our Platform or the Services, including your access to it.

Links & third parties

The Platform may contain links to other websites on the Internet that are owned and operated by third parties (the “External Sites”). These links are provided solely as a convenience to you and not as an endorsement by DuvaiCarRent of the contents on such External Sites. You acknowledge that DubaiCarRent Platform is not responsible for the availability of, or the information and content of any External Site. You should contact the site administrator or web-master for those External Sites if you have any concerns regarding such links or the content located on such external Sites. If you decide to access linked third party websites, you do so at your own risk.

Platform terms of use modifications

DubaiCarRent may revise these terms of use for its Platform at any time without notice. By using this Platform you are agreeing to be bound by the then current version of these Terms and Conditions.

Disclaimer

We are under no obligation to monitor or censor any material generated by users of the Service on our Platform. However, we reserve the right to do so at our discretion.

We are not responsible for the content on the Service or for any errors or omissions therein.

Systems or technological failures may interfere with or prevent access to all or part of the Service.

You are responsible for covering the costs of all telecommunications services, including any charges incurred for Internet access when using our Platform, whether or not such access is arranged by us.

You grant us the right to commercialize, copy, license, use, and adapt any material you generate or submit in connection with the Service for any purpose.

You are responsible for the security and integrity of your data.

Data transmission over the Internet may be subject to delays or errors.

We may periodically contact you with information about products, services, or opportunities offered by us and our business partners. By agreeing to this, you authorize us to contact you via email, SMS, MMS, and other electronic media, unless you explicitly request that we cease communication through these methods.

You hereby accept to disclaim DubaiCarRent.com from any wrong information submitted by car rental companies or us.

Governing law

Any claim relating to DubaiCarRent Platform shall be governed by the laws of the UAE without regard to its conflict of law provisions.

1. Airport transfer comprises a single, non-stop journey starting from or ending at the selected airport within the United Arab Emirates. No halts are allowed during the journey.

2. Upto one airport parking cost is included within each service in case of a booking starting or ending at the airport.